Contact Spinational

What to Prepare Before You Reach Out

If your enquiry concerns a deposit or withdrawal, have the transaction date, the amount and the payment method (Visa, Mastercard, Neosurf, MiFinity, Jeton or the specific cryptocurrency used) ready before you open live chat, since the agent will ask for these details first. For a verification request, prepare a clear photo or scan of the document involved along with your registered email address. For a bonus or wagering question, note which promotion you activated and the date, as this lets support pull up the correct terms without back and forth. General account questions such as password resets or login problems can go straight to live chat without any preparation.

Channels We Offer and How Fast We Reply

We operate two support channels. Live chat is built into the account menu and is the quickest way to get an answer on anything time-sensitive, such as a stalled deposit or a login issue. Email is better suited to anything that needs an attachment or a longer explanation.

We do not currently list a phone line, so live chat is the fastest route to a person if your matter cannot wait for an email reply.

When Our Team Is On Shift

Support agents are rostered to cover Australian time zones without a gap, so live chat is staffed whether you are playing at lunchtime AEST or logging in after midnight AEDT. Email is read continuously rather than in batches, which is why overnight messages still get a same-morning reply in most cases.

Reaching Our Support Team by Email

Every enquiry that involves documentation, account history or a written record should go to [email protected]. This is the address our team monitors directly, and it is the one to use for verification uploads, disputed transactions or a formal complaint that you want kept on file. Replies typically land within a few hours during the day and by the next morning at the latest for messages sent overnight.