Spinational Privacy Policy

Who Controls Your Data

Your personal data is controlled by Dreamline Ventures SRL, the operator of Spinational, registered at Guanacaste, Costa Rica, and licensed under gaming licence no. 0000071 issued by the Tobique Gaming Commission. Any question about how your data is handled, or a request to exercise a right described below, should be sent to [email protected] rather than to a general enquiry channel.

We share data with the parties needed to run the platform, and with no one beyond that group without a separate legal basis. Payment processors handling Visa, Mastercard, Neosurf, MiFinity, Jeton and cryptocurrency transactions receive the transaction data required to complete a deposit or withdrawal. Identity verification is carried out with the assistance of document-checking services when we request an Australian driver’s licence, passport or Medicare card along with proof of address. Game providers, including Evolution Gaming, Pragmatic Play, NetEnt, Big Time Gaming and the other studios in our catalogue, receive gameplay data necessary to run rounds and record outcomes, but they do not receive your payment details. Retention periods for account records are described further down this page, and they apply equally to the copies of your data held by these processing partners under our instructions.

Cookies and Analytics

We use cookies for three purposes: keeping you logged in during a session, remembering display preferences such as currency formatting, and measuring how pages on the site are used so we can identify errors and slow-loading sections. Strictly necessary cookies cannot be disabled without affecting login and session security. Analytics cookies can be declined through the cookie banner shown on your first visit or adjusted later through your browser’s cookie settings; declining them does not affect your ability to play or manage your account.

What Happens After You Close Your Account

Once you close your account, we retain transaction records, identity verification documents and communication logs for the period required by anti-money-laundering obligations tied to our licence, after which they are deleted from active systems. Marketing communications stop immediately on closure regardless of the retention period applied to compliance records. If you closed your account with an outstanding balance, that balance remains payable to you and is not affected by the data retention schedule; contact [email protected] to arrange its return.

Why We Process Your Data

We process registration details to create and secure your account, payment data to process deposits and withdrawals, and verification documents to meet anti-money-laundering and know-your-customer obligations attached to gaming licence no. 0000071. Gameplay and technical logs, including device type and IP address, are processed to detect fraud, prevent multi-accounting and keep the platform running correctly. Where processing is not required to operate your account or meet a legal obligation, such as sending promotional emails, it is carried out only with your consent, which you can withdraw at any time through your account notification settings.

Transfers Outside Your Jurisdiction and Complaints to a Supervisory Authority

Because Spinational’s servers and its licensing arrangement sit outside Australia, data collected from Australian players is processed and stored outside the jurisdiction in which they are located, principally in connection with our operator’s registration in Costa Rica and our regulatory relationship with the Tobique Gaming Commission. If you believe your data has been mishandled and you are not satisfied with our response after contacting [email protected], you may lodge a complaint with the Tobique Gaming Commission as our licensing authority; Spinational is not subject to oversight by any Australian data protection regulator.

What We Collect

The data we collect falls into four groups: registration details such as your name, date of birth, email address and chosen currency; payment data associated with each deposit and withdrawal method you use; verification documents submitted when we carry out identity checks; and technical data including device information, IP address, browser type and session logs generated automatically while you use the platform. Cookies, described above, are the mechanism through which most of the technical data is collected during a browsing session.

Your Rights Over Your Data

You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate details, and to request deletion of data we are not required to retain for legal or compliance reasons. You can also ask us to restrict certain processing, object to processing carried out on the basis of our legitimate interest such as fraud prevention, and request a portable copy of your data in a common format. Submit any of these requests to [email protected] with your registered account email so we can verify the request before acting on it.

Contact for Data Requests

Data-related requests, including access, correction and deletion requests, should be sent to [email protected]. Include your registered email address in the message so we can locate your account and confirm the request comes from you before any data is changed or released.